A new book on data breaches — while not focused on communications — raises some issues for crisis communicators to think about when developing messages about such incidents.
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Two recent stories from the sports world show opposite handling of crises. In neither case did the party confronted with the crisis say much. But in the first the reticence came off as discreet, while in the second it appeared evasive. This shows how subtle crisis communications can be.
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It’s been some time since we’ve seen a mess messier than the one Virginia Governor Ralph Northam finds himself in. The incident, especially Northam’s weekend press conference, raises some crisis communications ABCs — and mistakes.
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Last Friday, a dam near Brumadinho in Southeast Brazil burst, unleashing a river of mud and other debris that killed dozens of people. The nonstop events over the weekend for Vale S.A., the mining company that owns the dam, illustrate the unrelenting nature of a major, tragic crisis.
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This weekend saw a powder keg of a crisis: the now-infamous incident in which a group of high school students appeared to confront and surround a smaller group of Native Americans at the Lincoln Memorial in Washington, D.C. The event is still bathed in confusion — which raises the issue of information gathering in a crisis.
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We’ve spilled much ink over the years about consumer backlashes against marketers that opine on hot-button social issues. Our latest entry is Procter & Gamble’s Gillette, which on Monday launched a campaign that includes an almost-two-minute social-media video aimed at men concerning the #MeToo movement against sexual assault.
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