Ryanair Is Flayed Over Response to In-Flight Racism Incident

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KNOWLEDGE EXCHANGE EXCLUSIVE: Ryanair Is Flayed Over Response to In-Flight Racism Incident

posted by Thom Weidlich | October 25, 2018

You have to feel a little sorry for airlines. When they have a customer crisis, it’s usually on a plane filled with passengers wielding video-capturing devices. The incident goes viral, and not in a good way. The latest episode is brought to us by Ryanair. The company’s performance did not soar.

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Photo Credit: David Lawrence via Facebook

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Jim Haggerty

I’m Jim Haggerty, an attorney, writer, consultant and software entrepreneur interested in the use of technology to streamline crisis communications. I’m the author of Chief Crisis Officer: Structure and Leadership for Effective Communications Response (ABA Books, 2017), and was recently named “one of the 50 people who changed PR” by PR News. My earlier book, In the Court of Public Opinion (ABA Books, 2009), now in its second edition, was called “…the perfect handbook for this age…” by Financial Times. I was a regular columnist for American Lawyer’s Corporate Counsel magazine, where my column was twice nominated for a Neal Award for Business Commentary. Full bio here.

Thom Weidlich

I’m Thom Weidlich, chief content officer for CrisisResponsePro. Before joining the team, I spent two years with the crisis communications firm Sitrick & Company, and before that more than a decade as a legal reporter for Bloomberg News, The National Law Journal, PR Week and Direct Marketing News.