This is an excerpt from CrisisResponsePro founder James F. Haggerty’s new book, Chief Crisis Officer: Structure and Leadership for Effective Communications Response (ABA Publishing). We will post other excerpts to the Knowledge Exchange periodically. In this section, Haggerty discusses the chief crisis officer as “point guard.”
In the context of the Chief Crisis Officer, you’ll often hear people refer to having someone in place to “quarterback” the response effort when a crisis event or other sensitive issue confronts an organization, but I think the most apt analogy is that of a “point guard” in basketball. The skills that make a basketball player a good point guard are particularly applicable to those needed in the role of Chief Crisis Officer.
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